HBO

HBO’s Digital Products division is responsible for the entire experience and technology stack that enables our customers to access HBO's programming wherever they are—on whatever device is at hand.

As a UX designer, I work on product design and feature initiatives from concept to launch for our streaming and interactive experiences. I work closely with a multidisciplinary design, engineering, content, and research team to drive progress, uphold standards, and advocate for exceptional customer experiences. I both manage and execute typical design documents such as sitemaps, user flows, wireframes, visual designs, and redlines, while taking a hands-on approach to implementation and collaboration with software development.

Currently, I am the UX Lead for Promotion, which covers aspects of our digital product ecosystem related to the marketing of HBO content. This includes sole design oversight over HBO.com, along with any areas of the streaming services that feature recommendations or the HBO point of view. I am also the UX Lead for Tools, which covers maintenance and configuration of our content management systems and any homegrown internal applications used by the digital products team. As lead, my responsibility is to weigh business objectives, user needs, experience principles, and industry best practices to inform decisions and deftly balance tactical implementation with big-picture strategic thinking. I am also responsible for day to day management of my UX team - including two direct reports.
 

 

Centric Digital

From 2015 to 2017, I worked as a User Experience Designer at Centric Digital, a digital management consulting firm.  Centric fuses digital ingenuity, management consulting rigor, and startup creativity to raise the bar in digital services. They transform business models, user experiences and operations to help traditional businesses grow in the digital age.

Primarily, I was focused on building their digital transformation platform - Centric's web based strategy management software.  I also worked directly in client engagements with accounts such as AIG, Humana, and Kaiser Permanente.

A systemized approach to digital transformation: our platform drives & measures digital strategy within enterprises.

Tools
Paper, Pen, Post-Its, Photoshop, Sketch, Invision, jQuery

Process
User Interviews, Affinity Diagrams, Customer Brainstorm, User Flows, Wireframing, Usability Testing

Details
The platform aims to solve the biggest problems in measuring and driving digital transformation. It equips businesses and their leaders with the necessary knowledge and insights to drive digital results in an innovative, efficient, and scalable manner.  As lead Experience designer, I worked closely with Product Managers to bring the platform from concept through MVP and to a stable Beta.  I managed visual and interactive design resources and built a comprehensive design workflow to enable the team to maintain a rapid, iterative development cadence.

Product Page

 

Consumer Reports Technology Innovation Center

From 2013 to 2015, I worked for the Consumer Reports Technology Innovation Center (TIC), where I was responsible for the innovative aspects of UI/UX design. The TIC was a division of Consumer Reports based out of the AlleyNYC, a startup incubator in New York City. We used Lean Startup and Agile methodologies for intrapreneurial innovation of valuable products with minimal waste.

Card Adviser

 Minimum Viable Product Release

Minimum Viable Product Release

An interactive website that recommends the best rewards card for you based on your spending habits.

Tools
Paper, Pen, Post-Its, Photoshop, Usertesting.com, Bootstrap, Backbone JS, Ruby on Rails

Process
Street Interviews, Affinity Diagrams, Customer Brainstorm, User Flows, Wireframing, Usability Testing

Details
Card Adviser grew out of an internal system for calculating the best rewards credit card based on a person’s spending habits.  The TIC took a system developed for a Consumer Reports magazine article about comparing credit cards, and worked with stakeholders to build an interactive prototype that uses an algorithm to calculate the best rewards.

Beta launched in early 2016

 

Hospital Adviser: Hip & Knee

CR Hospital Adviser: Hip & Knee is a personalized tool for health-care consumers seeking the best hospital for hip or knee replacement surgery.

Tools
Paper, Pen, Post-Its, Photoshop, Usertesting.com, Blueprint, Bootstrap, Backbone JS, Ruby on Rails

Process
Street Interviews, Affinity Diagrams, In-Person User Tests, Customer Brainstorm, Wireframing, Usability Testing

Details
Consumer Reports Hospital Adviser: Hip & Knee is a personalized tool for health-care consumers seeking the best hospital for hip or knee replacement surgery. Created specifically for the RWJF Challenge, it combines CR Hospital Quality Ratings with Medicare cost data to create an overall High Value recommendation. Consumers can compile all their research, including reports of other people’s experiences, in one place.

This project originated in the summer of 2013, when I came across the RWJF call to developers – they were seeking applications and visualizations that used data that had recently been release by CMS.  We reached out to internal stakeholders and, after getting a green light, worked closely with our Health team to rapidly develop an entry.  Within three weeks, we had conducted two rounds of user research and created a  set of designs for an application focusing on potential hip or knee replacement patients.  We were one of 5 teams to win $5,000 and make it through to phase II in the Apps and Tools category.

We then had two months to produce a functioning prototype – we went through another rapid research/design/build iteration and produced a prototype that won first place and $50,000 for Consumer Reports.  As team leader, I presented at the Health 2.0 conference in Washington DC, and to a nationally broadcast webinar for health tech.

Winner Page: Hospital Price Transparency Challenge

 

Consumer Reports Deals

 Initial Prototype

Initial Prototype

A shopping Website where you can get the best deals buying new, discount, refurbished, or used Consumer Reports recommended products.

Tools
Paper, Pen, Post-Its, Photoshop, Omnigraffle, Usertesting.com, Bootstrap, Backbone JS, Ruby on Rails

Process
Street Interviews, Affinity Diagrams, Customer Brainstorm, User Flows, Wireframing, Usability Testing

Details
Project originated from a product brainstorm focusing on how to integrate Consumer Reports data more directly into the buying process.  Our team investigated several different options revolving around deals and the purchase flow, and focused on sourcing pricing data on Consumer Reports recommended products.

 

EFX Track

An application that helps user track the effects of external factors on their mood over time.

Tools
Paper, Pen, Post-Its, Unbounce.com, Photoshop, Illustrator, Omnigraffle, Usertesting.com, Pixate

Process
Street Interviews, Affinity Diagrams, Customer Brainstorm, User Flows, Competitive Research, Footprints, Wireframing, UX Screener, Phone Interviews

Details
Part of the TIC’s mission was to explore emerging technologies and consider ways that Consumer Reports can anticipate the next trends.  EFX Track grew out of an investigation into activity trackers.

We looked at how tracked data could enhance the consumer’s ability to evaluate consumer products the purport to improve general well being.  After extensive user research, we settled on an application that would allow users to track how they feel on a day to day or hour to hour basis, and then correlate those highs and lows to various external factors.

In this way, users could conduct their own tests of things like diet regimens, supplements, or prescription drugs, and ultimately make better value judgements for their personal well being.